General questions
What license do you use for your WordPress extensions?
All our extensions are released under the GNU/GPL version 2 license. Unless otherwise stated and with the exception of trademarked material, the entire extension, including assets such as javascript or image files, is distributed under this license. We may also include parts or entire software provided by others, and in such case we will make sure that said software is also released under GPL or a GPL-compatible license. If you find otherwise, please get in touch (email links in footer), that's a mistake on our side.
Can I use your software on several sites?
Yes. As per the provisions of the GPL license, you can install and use the software on as many sites as you wish.
Depending on your subscription, we may however enforce limits on the number of sites for which we provide support, one-click WordPress updates, or additional services. Please consult the specific product page for a list of what's included or not.
Depending on your subscription, we may however enforce limits on the number of sites for which we provide support, one-click WordPress updates, or additional services. Please consult the specific product page for a list of what's included or not.
To enable support, one-click updates or Disqus support for a site, enter its full root URL (ie: https://www.example.com) under the website list section of the Purchases tab of your dashboard.
Will your products still work after my subscription expires?
Yes. However when your subscription expires, you will loose access to the subscribers-only part of the download area, as well as to the support helpdesk. The software has no built-in time-restriction of any kind.
Are subscription payments recurring?
Subscriptions are valid for one full year, and will renew automatically. A little while before expiration of any of your active subscription, we will email you multiple reminders, so that you can cancel your subscription. You can do so at any time from the Purchases tab of your dashboard. Subscription renewals do come with a 20% discount. Be sure to maintain a valid credit card with the payment provider you selected. If your credit card expires, your subscription will expire which may interrupt some of your services with us.
I need an invoice? I want to manage my subscription(s)
You will find invoices for any of your purchases on your user dashboard. They'll be under the Purchases tab, while other elements such as Newsletters management or Access key are under the Preferences tab.
How can I stay informed of new versions?
New releases of all products are announced on the Releases and security page, with a short note. You can subscribe with RSS to this page. Each release will also be relayed on Twitter, so that's another good reason to follow us there!
If you have an account with us, you will be automatically subscribed to our Releases and security newsletter, which goes out each time a new release is available. You can manage your newsletter subscriptions from your dashboard, accessed from the user menu on the top right corner of every page of this site.
In addition, all our products use the WordPress built-in one-click updater, so you will also get a notice in the Plugins update area of your site. This notice includes a short description of the changes in the new version and a link to the full changelog.
If you have an account with us, you will be automatically subscribed to our Releases and security newsletter, which goes out each time a new release is available. You can manage your newsletter subscriptions from your dashboard, accessed from the user menu on the top right corner of every page of this site.
In addition, all our products use the WordPress built-in one-click updater, so you will also get a notice in the Plugins update area of your site. This notice includes a short description of the changes in the new version and a link to the full changelog.
