#174 – Renewal

Posted in ‘Administration’
This is a public ticket. Everybody will be able to see its contents. Only enter usernames, passwords or any other sensitive information in the Private information field.
Sunday, 22 September 2019 14:34 UTC
ekemya
 Hello,

My renewal was paid 21 august 2019 by PayPal.

Number of transaction is : 9EP2xxxxx

Paypal email is : xxxxx@gmail.com

But i can't download product ...

Can you check and solve that please ?

Best regards

Edited by wb_weeblrpress on 2020-12-14 10:53
Monday, 23 September 2019 08:21 UTC
wb_weeblrpress
Hi

Yes, sorry about the trouble. I checked the logs and we received 2 consecutive invalid confirmation from Paypal for your payment, so the system did not take renewal into account.

I have now manually re-activated your subcription and added 2 months free of charge for the trouble!

Best regards
 
Tuesday, 08 October 2019 05:34 UTC
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-10-08 05:34
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.