#174 – Renewal

Posted in ‘Administration’
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Sunday, 22 September 2019 14:34 UTC
ekemya
 Hello,

My renewal was paid 21 august 2019 by PayPal.

Number of transaction is : 9EP2xxxxx

Paypal email is : xxxxx@gmail.com

But i can't download product ...

Can you check and solve that please ?

Best regards

Monday, 23 September 2019 08:21 UTC
wb_weeblrpress
Hi

Yes, sorry about the trouble. I checked the logs and we received 2 consecutive invalid confirmation from Paypal for your payment, so the system did not take renewal into account.

I have now manually re-activated your subcription and added 2 months free of charge for the trouble!

Best regards
 
Tuesday, 08 October 2019 05:34 UTC
system
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