#135 – Cancellation

 Hi, you state you can cancel the subscription from the 'My purchases' tab but I cannot see anything on that page to such effect only how to upgrade. How do I cancel?

Hi

On the My purchases tab, the currently active subscriptions will have your next renewal date and the list of invoices for that subscription. Open the list of invoices and click the Cancel button:



Can I ask why you are not renewing?

Best regards

Nope:



Matt Ryman
Managing Director at  Spiders and Milk Digital Ltd. P  01803 525140  E  [email protected]  W  spidersandmilk.com

This e-mail message and any attachments hereto are intended solely for the recipient(s) named above and must be regarded as strictly confidential and commercially sensitive and not to be disclosed to a third party. If you are not an intended recipient, you may not review, copy or distribute this message or attachments thereto. If you have received this communication in error, please notify the sender of this email message immediately by e-mail and delete the original message. Spiders and Milk Digital Ltd. is registered in England and Wales with company number 5777037. Registered Head Office address: 5 Pellew Arcade, Teign Street, Teignmouth, Devon, TQ14 8EB. 'Spiders and Milk' and the Spiders and Milk logo are registered trademarks of Spiders and Milk Digital Ltd. under the Registered Trademark Number 2544443

On Thu, 21 Feb 2019 at 16:11, WeeblrPress <[email protected]> wrote:

Hi

Nope:

What do you seen then? your (active) subscription is not listed? there is no invoice?

Best regards

As per the screenshot I sent in the previous email. There is nothing there to enable cancellation. Screenshot below:



Matt Ryman
Managing Director at  Spiders and Milk Digital Ltd. P  01803 525140  E  [email protected]  W  spidersandmilk.com

This e-mail message and any attachments hereto are intended solely for the recipient(s) named above and must be regarded as strictly confidential and commercially sensitive and not to be disclosed to a third party. If you are not an intended recipient, you may not review, copy or distribute this message or attachments thereto. If you have received this communication in error, please notify the sender of this email message immediately by e-mail and delete the original message. Spiders and Milk Digital Ltd. is registered in England and Wales with company number 5777037. Registered Head Office address: 5 Pellew Arcade, Teign Street, Teignmouth, Devon, TQ14 8EB. 'Spiders and Milk' and the Spiders and Milk logo are registered trademarks of Spiders and Milk Digital Ltd. under the Registered Trademark Number 2544443

On Fri, 22 Feb 2019 at 12:15, WeeblrPress <[email protected]> wrote:

Hi

There is no screenshot attached in neither of your previous posts. They might have been stripped as you're replying by email and not directly on the site, depending on the mime type, size, etc.

I'll try reproduce this with you account on a staging site and get back to you.

Best regards

Hi

So the cancel button is not being displayed because the order is already marked as Cancel in our database. We don't have a log of when the cancelling was done, at least not one I can find right now. Maybe you cancelled just after purchasing, to be on the safe side?

[EDIT] This is also why you do not see the "Will renew for $xxx on YYYY" near the top of the subscription record.

Best regards

Ok, perhaps that was the case. Thanks for your help on this. :)

Kind regards,
Matt Ryman
Managing Director at Spiders and Milk Digital Ltd.P   01803 525140  E  [email protected]  W  spidersandmilk.com  This e-mail message and any attachments hereto are intended solely for the recipient(s) named above and must be regarded as strictly confidential and commercially sensitive and not to be disclosed to a third party.  If you are not an intended recipient, you may not review, copy or distribute this message or attachments thereto.  If you have received this communication in error, please notify the sender of this email message immediately by e-mail and delete the original message. Spiders and Milk Digital Ltd. is registered in England and Wales with company number 5777037. Registered Head Office address: 5 & 7 Pellew Arcade, Teign Street, Teignmouth, Devon, TQ14 8EB. 'Spiders and Milk' and the Spiders and Milk logo are registered trademarks of Spiders and Milk Digital Ltd. under the Registered Trademark Number 2544443
On 22 Feb 2019, at 13:29, WeeblrPress <[email protected]> wrote:

[WeeblrPress] Reply to your public ticket #135 Cancellation [weeblrAMP]

Hi

Glad it's sorted out. Any insight to share as to why you're not using weeblrAMP any longer?

Best regards

Sure, to begin with it worked fine then I started getting issues in Google Search Console stating the AMP page URL’s were not AMP pages. 
I checked and every page that had the suffix /amp was showing as a standard page whereas every page not marked as /amp was showing as an AMP page. 
I tried to fix it but nothing seemed to work. I uninstalled and re-installed, went through all the settings again but the problem persisted. 
I use an up to date version of Avada and 4.9.8 on WordPress. 

Kind regards,
Matt Ryman
Managing Director at Spiders and Milk Digital Ltd.P   01803 525140  E  [email protected]  W  spidersandmilk.com  This e-mail message and any attachments hereto are intended solely for the recipient(s) named above and must be regarded as strictly confidential and commercially sensitive and not to be disclosed to a third party.  If you are not an intended recipient, you may not review, copy or distribute this message or attachments thereto.  If you have received this communication in error, please notify the sender of this email message immediately by e-mail and delete the original message. Spiders and Milk Digital Ltd. is registered in England and Wales with company number 5777037. Registered Head Office address: 5 & 7 Pellew Arcade, Teign Street, Teignmouth, Devon, TQ14 8EB. 'Spiders and Milk' and the Spiders and Milk logo are registered trademarks of Spiders and Milk Digital Ltd. under the Registered Trademark Number 2544443
On 22 Feb 2019, at 16:35, WeeblrPress <[email protected]> wrote:

[WeeblrPress] Reply to your public ticket #135 Cancellation [weeblrAMP]

Hi

Hmm, I don't remember you asking for support here, that would have been something we should have taken care of, right?

Best regards

Yes, that’s my bad. 

Kind regards,
Matt Ryman
Managing Director at Spiders and Milk Digital Ltd.P   01803 525140  E  [email protected]  W  spidersandmilk.com  This e-mail message and any attachments hereto are intended solely for the recipient(s) named above and must be regarded as strictly confidential and commercially sensitive and not to be disclosed to a third party.  If you are not an intended recipient, you may not review, copy or distribute this message or attachments thereto.  If you have received this communication in error, please notify the sender of this email message immediately by e-mail and delete the original message. Spiders and Milk Digital Ltd. is registered in England and Wales with company number 5777037. Registered Head Office address: 5 & 7 Pellew Arcade, Teign Street, Teignmouth, Devon, TQ14 8EB. 'Spiders and Milk' and the Spiders and Milk logo are registered trademarks of Spiders and Milk Digital Ltd. under the Registered Trademark Number 2544443
On 22 Feb 2019, at 17:14, WeeblrPress <[email protected]> wrote:

[WeeblrPress] Reply to your public ticket #135 Cancellation [weeblrAMP]

Hi

So, do you want to look at it?

Sure, to begin with it worked fine then I started getting issues in Google Search Console stating the AMP page URL’s were not AMP pages.

This would indicate to me an update or an extension changed the Permalinks rewrite rules and broke ours. Resaving the Permalinks options might have helped here.

Let me know.

Best regards

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