#37 – We cannot update our AMP from 1.5 to 1.6, the current version. The key and the domains we're using the plugin on have also been updated. We need assistance to update the plugin in please.

 

Hi

Can you tell me what happens exactly?

Rgds

Update Failed: Download failed. The update server denied access. Maybe you have not provided your access key for weeblrAMP updates, or your subscription has expired? Enter credentials on the weeblrAMP System tab of the Settings page, and be sure to list your site URL on your WeeblrPress Dashboard at https://www.weeblrpress.com/dashboard

Error message for your information please:
Update Failed: Download failed. The update server denied access. Maybe you have not provided your access key for weeblrAMP updates, or your subscription has expired? Enter credentials on the weeblrAMP System tab of the Settings page, and be sure to list your site URL on your WeeblrPress Dashboard at https://www.weeblrpress.com/dashboard

On 5 Sep 2017 19:21, "WeeblrPress" <[email protected]> wrote:

Hi

Please provide your update key and your site URL exactly as you used them.

You can put this information in the Private information red box below, so that it's not public.

Rgds

Hi again,

I looked up the database, and it seems you registered your site similar to https://mysite.com but the site is really https://www.mysite.com.

Rgds

The issue has been resolved.
Thank you.